How do I choose a Rasa Pantam scale/model?

Choosing a model is subjective and unique to each person. If you’re new to the pantam/handpan world, take a look at our catalog here. You can also contact us by email, and we’ll find what resonates best with you!

How do I order a Rasa Pantam?

Our process involves a custom pre-order system where you select your preferred scale with our assistance and pay a 30% deposit of the total amount (via bank transfer or PayPal). After confirming your payment, we will start crafting your pantam, which may take 2 to 5 months. When your pantam is ready, you will need to pay the remaining balance, and you can either collect it from our studio in Rio de Janeiro, Brazil, or have it sent to you.

What is the price of a Rasa Pantam?

The cost of our instruments can range from 2.000 to 5.500 EUR, depending on factors like the scale's complexity, the number of notes, and the time taken to craft them. Despite variations in price or model, all our instruments meet the same meticulous quality standards.

What is the payment process?

Payments can be made via bank transfer or PayPal (any extra fees will be charged to the customer). It is the customer’s responsibility to handle any import fees, as these differ by country.

Do you offer any financing options for purchasing a Rasa Pantam?

Installment payments are available through PayPal. After completing the initial 30% down payment, you can pay the remaining amount in installments as per PayPal’s installment policies. Any additional charges from PayPal will be the responsibility of the customer.

What is the current waiting time to order a Rasa Pantam?

The production time for a Rasa Pantam is around 3 to 6 weeks, depending on how complex the model is. However, estimating delivery time is difficult due to the number of customers waiting; it generally takes between 2 and 5 months.

Is the shipping safe?

Insured shipping is available worldwide via DHL. We rarely face issues, but if any occur, we will guarantee repairs or, if required, a full replacement of the instrument.

Retuning

Each of our instruments is subjected to strict tuning stabilization processes for every note, involving various heat treatment steps and controlled strikes. Built for hand play only, the instrument can keep its tuning for many years if handled correctly.

Should you need to retune, reach out to us. We offer 2 years of free tuning, provided the instrument is used appropriately (shipping costs will be covered by the customer). In the case of an accident, please send us photos and videos via email so we can evaluate the best way to perform repairs, if feasible.

How do I care for my Rasa Pantam?

Keep your pantam in a dry place and out of its case to prevent moisture accumulation. It’s recommended to keep a thin layer of neutral mineral oil (5-10 drops) on the external surface of the instrument, applied with a microfiber cloth or soft paper towel. Over time, you’ll learn how often it needs reapplying; some users wipe it after each session, but careful handling makes once a week sufficient. If the instrument comes into contact with dirt, apply alcohol (minimum 70%), with a different cloth, to the entire exterior and reapply the oil layer.

Have more questions?

Please, contact us at rasapantam@gmail.com